Important Update
Frequently Asked Questions below
Dear Warrior,
Last weekend, together with the authorities, we were forced to make the incredibly difficult decision to cancel Defqon.1 due to extreme weather.
We are still absolutely devastated by what happened. Since then, we've been working hard behind the scenes to create a fair solution for every visitor.
Today, we'd like to inform you about the next steps regarding your Defqon.1 2026 order.
Your Defqon.1 tickets
If your order contains Defqon.1 tickets purchased through the official Q-dance shop, you'll soon be able to choose between:
- Securing your tickets for Defqon.1 2027, or
- Receiving a full refund for your tickets.
By mid-July, the main buyer of the order will receive a separate email containing all the details and a personal link to submit this choice. You don't need to do anything yet.
While the choice is entirely yours, we'd be honored to welcome you back in 2027. The Defqon.1 we imagined never had the chance to fully unfold. We'd love nothing more than to share the moments, music and memories we had hoped to create with you.
Travel & Stay and add-ons
In addition to your ticket choice, most other eligible products purchased through the official Q-dance shop will be refunded automatically.
This includes accommodations, Travel & Stay products, parking tickets, lockers and other eligible add-ons.
These products cannot be carried over to Defqon.1 2027 and therefore don't require any action from your side.
Because of this, our intention is to prioritize visitors who had an accommodation in their order during the Defqon.1 2027 sale. While we can't confirm this just yet, we'll share more information as soon as it becomes available.
You can find a complete overview of eligible products and exceptions in our FAQ.
Need more information?
We've prepared an extensive FAQ covering the most common questions about tickets, refunds, Travel & Stay bookings and more.
Thank you once again for your patience, your understanding and the incredible support we've received from our community. The story of Defqon.1 2026 came to an unexpected end. We hope we’ll write the next chapter together in 2027.
Forever One Tribe.
Q-dance
Frequently Asked Questions
Updated 30/06/2026
Tickets, orders and refunds
Can I choose between a refund and keeping my Defqon.1 order?
The main buyer can make a choice per Defqon.1 access ticket within the order. This means that some tickets in the same order can be kept for Defqon.1 2027, while other tickets in that same order can be refunded. This only applies to Defqon.1 access tickets. Other products and extras will be refunded automatically.
Who can make the choice?
Only the main buyer of the order can make the choice. All communication will be sent to the email address used by the main buyer.
Can I choose between different tickets in my order?
Yes. You can choose which tickets within the order you want to have refunded. You can’t choose for a different day or a different ticket type.
I am not the main buyer. How do I know if my ticket will be refunded or kept?
Please contact the main buyer of your order. Only the main buyer can make the choice, and all communication will be sent to the email address used by the main buyer.
How do I keep my order?
The main buyer will receive an email mid-July with a link to submit their choice.
Through this link, the main buyer can choose to keep the Defqon.1 tickets for Defqon.1 2027. The choice must be submitted before 31st of July
If no choice is submitted before 31st of July, the order will automatically be refunded.
What happens if I miss the deadline?
If the main buyer does not submit a choice before 31st of July, the order will automatically be refunded.
Can I change my choice after submitting it?
No. Once submitted, your choice is final.
What happens if I choose a refund?
Your full eligible order amount will be refunded. This includes all tickets, service fees, transaction fees, bracelet fee, accommodations, deposits, security deposits, parking tickets, shuttle buses, transfers and other travel products purchased through the official Q-dance shop.
When will my refund be processed?
Refunds will be processed from mid of August. You will receive an e-mail when your refund has been initiated. Please note that it can take several weeks before the money appears back in your account, depending on your bank or payment provider. We aim to have all refunds processed before the end of August.
What happens if I choose to keep my order?
If you choose to keep your order, your current 2026 ticket will be invalidated, and new tickets will be issued for Defqon.1 2027. More information about when you will receive a new ticket for Defqon.1 2027 will be released soon.
Will my ticket type remain the same?
Yes. Your access ticket type will remain the same. If anything changes in the setup for Defqon.1 2027, you won’t be able to switch to a different day or ticket type once you have chosen to keep your ticket.
When will I receive my new tickets?
New tickets will be issued at a later moment. More information about when and how you will receive your new tickets will follow.
If ticket prices increase next year, do I need to pay extra?
No. If you choose to keep your tickets, you do not need to pay extra if ticket prices increase for Defqon.1 2027.
Can I still request a refund later if I choose to keep my order?
No. Once submitted, your choice is final.
Can I sell my kept ticket later?
Your resale possibilities might be limited depending on payment method the main buyer has used. This will be communicated in detail to the main buyer later in this process.
Can I change the name on my ticket later?
Yes once the tickets for Defqon.1 2027 have been released you are able to change the names on the tickets. This will work through our normal personalization process
Do I need to contact customer support to receive my refund?
No. You do not need to contact us to receive your refund. Please only contact us if you have not received your refund after 1st of September.
Where will my refund be sent?
Your refund will be returned to the original payment method used at the time of purchase. The refund will be sent to the main buyer of the order. If someone else purchased your ticket for you, please contact the person who placed the order.
Can my refund be sent to a different payment method?
No. We cannot send refunds to a different payment method. All refunds will be returned to the original payment method used at the time of purchase. If your original payment method is not active anymore, please see the next question.
What if my original payment method is no longer active?
Your refund will automatically be returned to the original payment method used for your order.
If the refund cannot be completed because the original payment method is no longer available, we will contact the main buyer by email with the next steps to complete the refund.
How will I know if my refund has been processed?
The main buyer will receive an email once the refund has been initiated. After that, it can take several days before the money appears back in your account, depending on your bank or payment provider.
I paid in another currency. How will my refund be processed?
Your refund will be processed in the original currency of your order. Please note that exchange rates may have changed since your purchase. This means the final amount in your bank account may be slightly higher or lower than the amount you originally paid. Any exchange rate differences, bank fees or payment provider fees are outside of our control and cannot be reimbursed by Q-dance.
Will I receive one refund or multiple refunds?
Refunds are processed per order. If you placed multiple orders, you will receive a separate refund for each order. You will not receive one combined refund for all orders.
Why have I only received part of my refund?
Refunds are processed per order. If you placed multiple orders, these refunds may not all arrive at the same time.
Please wait until after the 1st of September before contacting us about missing refunds.
What name will appear on my bank statement?
Your refund may appear under the name Bleep, our ticketing partner.
I have attended Defqon.1 on Thursday, am I entitled to a full refund?
Yes all entry tickets are eligible for a full refund, no matter if you have attended Defqon.1 on Thursday.
Main buyer and ticket holders
I no longer have access to the email address used for my order. Can I still receive a refund?
Yes. Refunds are processed automatically to the original payment method used for your order if you do not submit anything. When you no longer have access to the email address used during the order, please get in contact with us via our contact form. We will be able to help you further.
What if the main buyer is no longer reachable?
We understand this can be a difficult situation, especially if you are part of a group order. All order-related communication, choices and refunds are linked to the main buyer. If you are not the main buyer, please contact the person who placed the order.
Can the refund be split between multiple ticket holders?
No. Refunds cannot be split between multiple people. The refund will be returned to the original payment method used for the order.
I transferred my ticket to someone else without using the official Resale Platform. Who receives the refund or makes the choice?
The main buyer of the original order can make the choice and will receive the refund if a refund is selected. If you received a transferred ticket, please contact the person who originally purchased the order. This does not apply on tickets sold via the resale platform.
Where can I find my order number?
You can find your order number in the confirmation email you received after placing your order.
Official resale platform questions
I bought my ticket through the official resale platform. Can I keep my ticket or receive a refund?
Yes. Tickets purchased through the official resale platform follow the same rules as tickets purchased through the official Q-dance shop. The last buyer of the ticket can either keep the ticket or receive a refund, depending on the choice available for that order.
I bought my ticket through the official resale platform and choose a refund. Who receives the refund?
The refund will be sent to the last buyer of the ticket. The refund will be returned to the original payment method used by the last buyer on the official resale platform.
I bought multiple tickets through the official resale platform. Will I receive one refund?
Refunds are processed per order. If you placed multiple resale orders, you will receive a separate refund for each order.
I sold my ticket through the official resale platform. Will I receive a refund?
No. If you sold your ticket through the official resale platform, you will not receive a refund for that ticket.The refund will be sent to the last buyer of the ticket.
What is the difference between the official resale platform and an unofficial third party?
The official resale platform is the resale platform provided by Q-dance for Defqon.1. An unofficial third party is any other person, platform or marketplace outside the official Q-dance environment. Purchases made through unofficial third parties are at your own risk.
I bought my ticket through an unofficial third party. Can I keep my ticket or receive a refund?
No. Q-dance can only processes orders purchased through the official Q-dance shop or the official resale platform. If you bought your ticket from someone else, through social media or through an unofficial third-party platform, please contact the person or platform you bought it from.
Accommodations, travel and transport
What happens to accommodations, travel and transport products if I choose a refund?
Your full eligible order amount will be refunded. This includes accommodations, friends camp, security deposits,parking tickets, shuttle buses, transfers and other travel products purchased through the official Q-dance shop.
What happens to accommodations, travel and transport products if I keep my order?
If you choose to keep your tickets, only your Defqon.1 access tickets will remain valid for Defqon.1 2027.
All other products in your order, including accommodations, friends camp, parking, shuttle buses, transfers and other travel products purchased through the official Q-dance shop, will be refunded automatically. The main buyer will receive more information about the Travel & Stay sale for 2027 once we have finalized this process.
Will security deposits be refunded?
Yes. Security deposits will be refunded where applicable. We aim to process all refunds before the end of August.
I booked through a travel partner. Who will refund me?
If you booked your trip through an official travel partner, your travel partner will contact you directly about the refund process.
I booked my own hotel, flight, taxi or other travel. Will this be reimbursed?
We fully understand that this situation may have caused unexpected personal costs, and we are truly sorry for that.
Unfortunately, Q-dance can only refund products purchased through the official Q-dance shop or official Q-dance sales channels. Privately booked hotels, flights, taxis or other personal expenses cannot be reimbursed by Q-dance.
We recommend contacting your travel insurance provider to check whether any of these costs may be covered under your policy.
Will any other extra costs be reimbursed?
We fully understand that this situation may have caused unexpected personal costs, and we are truly sorry for that.
We recommend contacting your travel insurance provider to check whether any of these extra costs may be covered under your policy.
I returned a rented party tent. Can I get my deposit back?
If you returned your party tent at an Information Point or Camp Gear Store, you are eligible for a return of the deposit. Please click this link to get in contact with Customer Support.
I bought a ticket through an Official Reseller
This part of the FAQ is only applicable for visitors who have bought their ticket through one of our Official Resellers. As we work closely with these partners to provide you with the correct information.
Our Official Resellers are: Akkros, BMZ Entertainment, Cecore Entertainment, Coretours , Eleven Travel, Ferierreisen, Festigo Travel, Festimove, Hardtours, Hardtripy, The Party Express, Partybussen , Pro3000 (Manami Traveling/JoBokop), Ravecation, Ravetours, Swiss Hardcore Store.
Can I choose between a refund and keeping my Defqon.1 order?
No. Because you have purchased your ticket via the Reseller and not direct via Q-dance, we have to do a full refund via them. Please contact them, or you will be contacted through them.
Merchandise
I ordered Click & Collect merchandise. What happens now?
If you ordered Click & Collect merchandise through festivalstore.q-dance.com, you can still receive your order at home.
To make sure we have the correct shipping address, please fill out the form below before 5 July, 23:59 CEST.
You will not be charged any extra shipping costs. Once your order has been shipped, you will receive an email with a Track & Trace link.
Please note that we can only ship to the countries listed here: https://q.dance/b7p3h
What happens if I do not fill out the address form before the 5th of July 23:59 CEST?
If you do not fill out the address form before 5 July, 23:59 CEST, your merchandise order will be refunded automatically.
I’ve bought my merch at one of the kiosks, but did not pick it up
Unfortunately, we are not able to ship merchandise that was purchased at one of the kiosks and not picked up.
Your order will be refunded automatically.
At the kiosk I paid with my Legendary Bracelet, how will I receive a refund?
If you paid at a kiosk with your Legendary Bracelet, your refund will be processed through the bracelet refund process.
Will limited edition merchandise be available later?
If limited edition items are still available, they may be made available later through the official Q-dance store.
Will I have to pay extra shipping costs?
No. You will not be charged extra shipping costs by Q-dance.
Will I have to pay import duties, taxes or customs fees?
Depending on your country, import duties, taxes or customs fees may apply. These costs are not charged by Q-dance and are the responsibility of the receiver.
If you do not want your merchandise order to be shipped because of possible import duties, taxes or customs fees, you do not need to fill out the address form. If the form is not completed before the deadline, your merchandise order will automatically be cancelled and refunded.
What happens if my merchandise package cannot be delivered?
If your package cannot be delivered, our standard shop delivery and returns process applies. More information can be found on our returns page.
Can I return merchandise after receiving it?
Yes. Our standard shop return conditions apply. More information can be found on our returns page.
Can I exchange my merchandise for another size?
Our standard shop return conditions apply. More information can be found on our returns page.
Experiences
What happens to unused vouchers, pre-orders and experiences?
All unused vouchers, unclaimed pre-orders and experiences that could not take place will be refunded automatically.
If your voucher was already used or your pre-order was already picked up, it will not be refunded. You do not need to take any action yourself.
This includes all unclaimed Camp Gear Store orders (Snuggie, Partytent, Chair, Peggs, Locks, Pillows, Sleeping bags, Airbeds, Tents), pre-ordered drinks from the supermarket (BUD, Corona, STËLZ, Lipton, Red Bull Energy Drinks, Bar-le-Duc Still and Sparkling, Flügel, Wines, Beatbox, Smirnoff and Beer Pitchers) and festival experiences such as the Ferris Wheel, Swing Ride, Bungee Jump, Hair & Make-up, All-In RED Experience, massages and beer tasting experiences.
Will my RED Experience ticket be refunded?
Yes, the All-In RED Experience and the Lunch Buffet will automatically be refunded to the main booker.
Silent Disco Headsets
Will I get my silent disco headphone deposit back?
Yes. Everyone will receive their silent disco headphone deposit back, whether the headphones were returned at Defqon.1 or not. Your deposit will be refunded through the bracelet refund process.
I accidentally took my silent disco headphones home. What should I do?
We are currently finalizing if and how silent disco headphones need to be returned.
For now, please keep the headphones safe. If you still have silent disco headphones at home, please get in contact with us via our contact form.
I returned the wrong headphones. What should I do?
We are currently finalizing if and how silent disco headphones need to be returned.
For now, please keep the headphones safe. If you still have silent disco headphones at home, please get in contact with us via our contact form.
Do I need to return my silent disco headphones to receive my deposit?
No. Your deposit will be refunded either way.
However, if you still have silent disco headphones at home, please keep them safe in case they need to be returned. You can let us know via our contact form.
Legendary Bracelet
What happens to the remaining balance on my wristband?
Any remaining balance on your Bracelet will be refunded automatically within three weeks.
You can also request an early refund or choose to donate your remaining balance via the button below. If you request an early refund, the pay-out will be processed within 5 business days.
Do I need to request my refund?
No. The remaining balance on your wristband will be refunded automatically.
Where can I check my bracelet balance?
You are able to check your bracelet via the Bracelet portal here:
Where will my cashless refund be sent?
Your remaining wristband balance will be refunded to the payment method used to top up your wristband. If you topped up online or by card, the refund will be returned to that payment method.
I topped up my wristband with cash. How will I receive my refund?
If you topped up your wristband with cash at the festival site, we need your bank details to process the refund. You will receive an e-mail to confirm your bank details.
Can I still receive my Legendary Bracelet?
Unfortunately, we won’t be able to send the Legendary Bracelets to you.
Can I use the bracelet next year?
No, you won't be able to use the bracelet next year.
Lockers and lost belongings
Will lockers be refunded?
Yes. Lockers purchased through the official shop will be refunded.
I left my belongings at the festival site or in my locker. What should I do?
Items that were not picked up will be handled through iLost. Please check https://ilost.co/nl/org/defqon-1 for more information. Items will be online before the 3rd of July.
How long will my lost item be kept?
Lost items are handled through iLost. Please check https://ilost.co/nl/org/defqon-1 for more information about your item and how long it will be kept.
I left medication, documents or valuables at the festival site. What should I do?
Lost items are handled through iLost. Please check https://ilost.co/nl/org/defqon-1 and follow the steps there.
Defqon.1 2027
When will Defqon1. 2027 take place?
We'll share more information about Defqon.1 2027 soon. Please keep an eye on your email and our social channels for updates.
Early access Defqon.1 2027
Will I receive early access to next year’s Defqon.1 ticket sale if I choose a refund?
No. At this moment you have the opportunity to secure the same tickets for the same price of 2026 for 2027.
If you choose not to, you will have the same position as all Warriors that didn’t come this year. Like all years, we expect to have early access for DEDIQATED members as well as for Travel.
Will I receive early access if I keep my order?
Keeping your Defqon.1 tickets is effectively your early access. It secures your access tickets for Defqon.1 2027, so you do not need to enter the ticket sale again.
New tickets for Defqon.1 2027 will be issued at a later moment. More information will follow by email.
Does early access apply to the same number of tickets as my original order?
There is no early access for ticket buyers of tickets from Defqon.1 2026. Almost all ticket holders get the opportunity to keep their ticket. At the moment we can only offer you to hold the exact same tickets that you have, as Defqon.1 2026 was 100% sold out.
Only after all warriors have made their choices, we know what might become available again.
Will I receive early access to next year’s Defqon.1 ticket sale if I bought via official reseller?
Yes. See more details in Official Reseller segment.
