If all tickets have been personalized and the main buyer confirmed the shipping address before June 1st and we ship to your country, your bracelets will be shipped out now.

If you haven’t personalized your tickets or confirmed the address before June 1st, no need to worry.  You’ll be able to collect your bracelet at one of the bracelet pick-up points at the entrance.

We ship to the following countries:

Australia (AU), Austria (AT), Belgium (BE), Canada (CA), Chile (CL), Croatia (HR), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Luxembourg (LU), Mexico (MX), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Spain (ES), Sweden (SE), Switzerland (CH), United Kingdom (GB), United States (US).

If all tickets have been personalized, the main buyer confirmed the address before June 1st, and your country is within our shipping region, your bracelets are currently being shipped.

It is important to personalize your ticket before Defqon.1. You can pick up your Bracelet at the Bracelet Pick-up Point can be found at the entry by showing your e-ticket and ID. 

If you have not received your order in time, you can pick up your bracelet at the Bracelet Pick-up Point can be found at the entry by showing your e-ticket and ID. 

Access to Defqon.1 is only possible with a bracelet. All bracelets will be shipped to the main booker, it’s important to make clear arrangements within your group on how to distribute before Defqon.1. 

If all tickets have been personalized, the main buyer confirmed the address before June 1st, and your country is within our shipping region, your bracelets are currently being shipped.

Please note: It is important that the correct bracelets are distributed by the correct people. You can find your name at the bottom of the bracelet box. When activating your bracelet, make sure to activate only your own.

First, make sure you have the correct bracelet as all bracelets are connected to your personal information. You can find your name at the bottom of the Bracelet box.  

To activate your Legendary Bracelet and follow the steps below. 

 Scan the QR code inside the bracelet box 

Step 1 
Take your personal Bracelet from the bracelet case. You can find your name on the back of the bracelet case. It is very important to only activate the Bracelet that belongs to you personally. 

Step 2 
Scan the QR code on the inside of your bracelet case or go to this website. 

Step 3 
Log in to your Q-dance account. 

Step 4 
Click on the “Activate a bracelet” button and fill in: 

Bracelet name – This is the name you give to your bracelet to help you identify it later. You can name your bracelet anything the field allows. We advise you to give it a name that you will recognize the bracelet by. 

Bracelet ID - You can find the unique ID on the back of your bracelet. 

PIN - You can find the unique PIN code of the back your bracelet. 

Step 6 
Click on the “Claim bracelet” button. 

Step 7 
Your bracelet is now activated. 

Please note: In case you have multiple day tickets, you’ll receive one Bracelet per day. Each must then be activated separately by the person using the bracelet, repeating the same steps as above.

Make sure to activate your bracelet in advance for a smooth entry. If it is not activated, you won’t be able to enter the festival.

If your bracelet is not working, please visit the Bracelet Information Point at the entrance or any other Bracelet Information Point at the festival-site.

Please visit one of the Bracelet Information Points at the entrance for support. 

You can pick up your bracelet at one of the Bracelet Pick-up Points. The counters can be found in front of the entrances, which can also be located on the floor plan in the Defqon.1 app.

The Legendary Bracelet is provided to everyone in possession of a Defqon.1 Ticket. It serves as an entrance ticket and as a payment method during the event, and you are able to transfer money via the Defqon.1 app or on-site at the self-service station or at one of the top-up desks with staff. Premium ticket holders can use the bracelet to enter the Premium Decks.

Everyone in possession of a Defqon.1 Ticket will receive the Legendary Bracelet, both day visitors and weekend visitors. Only the main booker will receive all bracelets. Be aware of the fact the main booker is responsible for distributing the bracelets to their fellow Warriors.

We recommend not to wear the bracelet before Defqon.1. We understand you might be excited to put it on, but wearing it too early can increase the risk of damaging the RFID chip or getting it wet. To avoid any issues, keep it safe and dry until the event begins.

Your activated bracelet is your entrance. It’s all you need to enter Defqon.1. However, make sure you still have access to your valid e-ticket (on your phone or printed), as it may be required in case of any issues with your bracelet.

You will need the following:

• An activated bracelet
• A valid ID or passport.

Your bracelet must be scanned upon entry.

We advise not to shower with your bracelet or expose it to water and liquids. 

You can keep your bracelet as a souvenir of your Defqon.1 journey.

You can top-up your bracelet in the Defqon.1 app or by clicking the button below.

You are able to check your balance in the Defqon.1 app 

Make sure to top up your bracelet first in the Defqon.1 app. When ordering, simply scan your bracelet at the counter. 

Merchandise can still be purchased using cash or card.

Yes, you can top up your bracelet with cash at the top-up desks with staff. Purchases can only be made with the bracelets during Defqon.1. 

Merchandise can still be purchased using cash or card. 

The exchange rate is calculated in Euros and depends on your payment provider.

You can check your transaction history in the Defqon.1 app or by clicking the button below.

If you have multiple day tickets, you will receive a separate bracelet for each day. Each bracelet can be topped up individually. If you have any remaining balance on a bracelet from a previous day, you can still use it the next day to spend that balance. However, your entry to the festival must be done with the bracelet linked to that specific day.
 
To avoid interference between RFID chips, we recommend wearing only the bracelet for the day you’re attending.

No, the Waiting List has been closed since June 1st due to the bracelet shipping process.

Since June 1st, it is no longer possible to sell your ticket through the Waiting List.

No, the legendary bracelet cannot be sold and will be automatically deactivated. No further action is required. Please note that it is not possible to request a refund for the legendary bracelet (€12.50 per bracelet) when you sell your tickets.

If you purchased a ticket through the Waiting List before June 1st, all tickets have been personalized, the main buyer confirmed the shipping address before June 1st, and your country is within our shipping region, your bracelets are currently on their way.

If your bracelet is lost, damaged, or stolen, please visit one of the Bracelet Pick-up Points at the entrance. Our team will assist you there.
Make sure to bring the following:

• A valid ID or passport
• Your e-ticket
• Extra: Photo of the back (including serial number and PIN code) of your bracelet

Bracelets cannot be blocked by yourself. If your bracelet is lost or stolen, please go to one of the Bracelet Information Points as soon as possible. Our team can assist you in blocking the bracelet and help you further.

Make sure to bring:

• Your ID or passport
• Your e-ticket
• Extra: Photo of the back (including serial number and PIN code) of your bracelet

Please keep in mind that any balance spent before the bracelet is blocked unfortunately cannot be recovered. Make sure to keep your bracelet safe at all times, as it is your own responsibility.

Should you have any balance remaining after Defqon.1, we will refund it automatically.
Within three weeks of Defqon.1 you will receive your remaining balance as a refund. The refund will be credited to the account number we have on file. You do not have to do anything yourself.

For carrying out this automatic refund we charge an amount of two euros per bracelet. This amount will automatically be deducted from the remaining balance.