ALL YOU NEED TO KNOW - Legendary Defqon.1 Bracelet

What is The Legendary Bracelet?

The Legendary Bracelet is provided to everyone in possession of a Defqon.1 Ticket. 

It serves as an entrance ticket and as a payment method during the event, and you are able to transfer money via the Defqon.1 app, via this link or on-site at the self-service station or at one of the top-up desks with staff Premium ticket holders can use the bracelet to enter the Premium Decks. 

In case you want more information about the bracelets, you can use this link.

 

When do you ship my Bracelet(s)?

We have started shipping the first batch of the bracelets. If all tickets in the order have been personalized, the main buyer has received an address validation email to confirm the shipping address.

All confirmed shipping addresses will receive a tracking link by email as soon as the order is shipped. Orders will be shipped until June 1st at the latest, so make sure to personalize your order and fill in your address form in time. 

 

To which countries can you ship the Bracelets? 

We ship to the following countries:

Australia (AU), Austria (AT), Belgium (BE), Canada (CA), Chile (CL), Croatia (HR), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Luxembourg (LU), Mexico (MX), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Spain (ES), Sweden (SE), Switzerland (CH), United Kingdom (GB), United States (US).

 

What should I do if you don’t ship to my country? 

It is important to personalize your ticket and follow the steps of the address validation before Defqon.1. An instruction mail will be sent and you can pick up your Bracelet at the Bracelet Pick-up Point, this can be found at the car, bus and priority entrance. Make sure you have your E-ticket and ID with you. 

 

I have not received my Bracelet, what now?
If you have not received your bracelet in time, but you received confirmation that your bracelet was Shipped. Please visit the Bracelet Information Point which can be found at  the car, bus and priority entrance.  Make sure you have your E-ticket and ID with you. 

 

How do we divide the Bracelets, if our group travels from different countries? 

Access to Defqon.1 is only possible with a bracelet. All bracelets will be shipped to the main booker, it’s important to make clear arrangements within your group on how to distribute before Defqon.1. Once your tickets are personalized, the main booker will receive the address form. The bracelets will be shipped once the address has been filled before the 1st of June. 

Please note: It is important that the correct bracelets are distributed by the correct people. You can find your name at the bottom of the bracelet box. When activating your bracelet, make sure to activate only your own.

In case you want more information about the bracelets, you can use this link.

 

ACTIVATION & ENTRY

What do I need to enter Defqon.1?

You will need the following: 

  • An activated bracelet 
  • A valid ID or passport
  • Your bracelet must be scanned upon entry 

* For safety, always take a photo of the back (incl. the serial number) of your Bracelet. 

In case you want more information about the bracelets, you can use this link.

 

How do I Activate my Legendary Bracelet?

First, make sure you have the correct bracelet as all bracelets are connected to your personal information. You can find your name at the bottom of the Bracelet box.  

To activate your Legendary Bracelet follow the steps below. 

Scan the QR code inside the bracelet box 

 

Step 1
Take your personal Bracelet from the bracelet case. You can find your name on the back of the bracelet case. It is very important to only activate the Bracelet that belongs to you personally. 

 

Step 2
Scan the QR code on the inside of your bracelet case or go to this website. 

 

Step 3
Log in to your Q-dance account. 

 

Step 4
Click on the “Activate a bracelet” button and fill in: 

Bracelet name – This is the name you give to your bracelet to help you identify it later. You can name your bracelet anything the field allows. We advise you to give it a name that you will recognize the bracelet by. 

Bracelet ID - You can find the unique ID on the back of your bracelet. 

PIN - You can find the unique PIN code of the back of your bracelet. 

 

Step 6
Click on the “Claim bracelet” button. 

 

Step 7
Your bracelet is now activated.

Please note: In case you have multiple day tickets, you’ll receive one Bracelet per day. Each must then be activated separately by the person using the bracelet, repeating the same steps as above.

Make sure to activate your bracelet in advance for a smooth entry. If it is not activated, you won’t be able to enter the festival.

 

What should I do if my bracelet does not work at the entrance?

If your bracelet is not working, please visit the Bracelet Information Point at the entrance.

In case you want more information about the bracelets, you can use this link.

 

PAYMENT BRACELETS

How can I top up my bracelet?

You can top up your bracelet in the Defqon.1 app or by using this link.

 

Which payment methods can be used to top up my Bracelet?

Online you can top-up your bracelet with:

  • iDeal 
  • Maestro
  • VISA
  • MasterCard
  • Apple Pay
  • Google Pay
  • Paypal

 

Onsite you can use:

  • Maestro
  • VISA
  • MasterCard
  • Apple Pay
  • Google Pay
  • Paypal
  • Cash (only at the limited staffed top-up desks and in euros)

How can I check my Top-up balance? 

You are able to check your balance by clicking the manage your bracelet button in the Defqon.1 app or following this link.

 

How do I pay with my bracelet?

Make sure to top up your bracelet first by clicking the top up button in the Defqon.1 app or via this link.

After ordering, simply scan your bracelet at the devices presented by the staff. 

Merchandise cannot be paid by bracelet and mut stil be purchased using cash or card.

 

Can I still pay with cash?

No, you can only top up your bracelet with cash. All purchases can only be made with the legendary bracelet during Defqon.1. 

Merchandise can still be purchased using cash or card. 

 

What are the exchange rates?

The exchange rate is calculated in Euros and depends on your payment provider. 

 

How do I check my transaction history?

You can check your transaction history by clicking the manage your bracelet button in the Defqon.1 app or via this link.

 

Is it possible to request a refund after the event? 

Should you have any balance remaining after Defqon.1, we will refund it automatically. Within three weeks of Defqon.1 you will receive your remaining balance as a refund. The refund will be credited to the account number we have on file. You do not have to do anything yourself.

For carrying out this automatic refund we charge an amount of two euros per bracelet. This amount will automatically be deducted from the remaining balance.

 

Do I still need to bring a ticket if I have a bracelet?

Your activated bracelet is your entrance ticket.

However, make sure you still have access to your valid e-ticket (on your phone or printed), as it may be required in case of any issues with your bracelet.

 

In case you want more information about the bracelets, you can use this link.