The Bracelet Information & Pick-up desks are open during the following hours:

The Legendary Bracelet is provided to everyone in possession of a Defqon.1 Ticket. It serves as an entrance ticket and as a payment method during the event, and you are able to transfer money via the Defqon.1 app or on-site at the self-service station or at one of the top-up desks with staff. Premium ticket holders can use the bracelet to enter the Premium Decks.

Everyone in possession of a Defqon.1 Ticket will receive the Legendary Bracelet, both day visitors and weekend visitors. Only the main booker will receive all bracelets. Be aware of the fact the main booker is responsible for distributing the bracelets to their fellow Warriors.

We recommend not to wear the bracelet before Defqon.1. We understand you might be excited to put it on, but wearing it too early can increase the risk of damaging the RFID chip. To avoid any issues, keep it safe and dry until the event begins.

Your activated bracelet is your entrance. It’s all you need to enter Defqon.1. However, make sure you still have access to your valid e-ticket, as it may be required in case of any issues with your bracelet.

You will need the following:

• An activated bracelet
• A valid ID or passport.

Your bracelet must be scanned upon entry.

You can keep your bracelet as a souvenir of your Defqon.1 journey.

We are strongly dedicated to securing your data. Any use of the chip such as charging or buying a drink is recorded. This data is not passed on to third parties and Q-dance adheres to the applicable data protection rules.  

We advise not to shower with your bracelet or expose it to water and liquids. 

At this time, bracelets are no longer being shipped. The final bracelets were shipped on June 1st.

All visitors who registered through the bracelet pick-up form have received an email with all relevant details regarding their collection location and times.

If you did not register through the form, you can collect your bracelet upon arrival at Defqon.1 at the Bracelet Pick-Up Point.

Access to Defqon.1 is only possible with a bracelet. All bracelets will be shipped to the main booker, it’s important to make clear arrangements within your group on how to distribute before Defqon.1.

If all tickets have been personalized, the main buyer confirmed the address before June 1st, and your country is within our shipping region, your bracelets are currently being shipped.

Please note: It is important that the correct bracelets are distributed by the correct people. You can find your name at the bottom of the bracelet box. When activating your bracelet, make sure to activate only your own.

First, make sure you have the correct bracelet as all bracelets are connected to your personal information. You can find your name at the bottom of the Bracelet box.  

To activate your Legendary Bracelet, scan the QR code on the inside of the box and follow the steps.

Please note: In case you have multiple day tickets, you’ll receive one Bracelet per day. Each must then be activated separately by the person using the bracelet, repeating the same steps as above.

Make sure to activate your bracelet in advance for a smooth entry. If it is not activated, you won’t be able to enter the festival.

Please login in via the button below to dissconnect your bracelet from your account. 

If your bracelet is not working, please visit the Bracelet Information Point at the entrance or any of the Information Point at the festival-site.

Please visit one of the Bracelet Pickup Points at the entrance for support. 

You can pick up your bracelet at one of the Bracelet Pick-up Points. The counters can be found in front of the entrances, which can also be located on the floor plan in the Defqon.1 app.

Please logout of your Q-dance account and start the process again. This should be the solution. If it’s still not working, please send us a screenshot of the error so we can look into this.

You can top-up your bracelet in the Defqon.1 app or by clicking the button below.

You are able to check your balance in the Defqon.1 app 

Make sure to top up your bracelet first in the Defqon.1 app. When ordering, simply scan your bracelet at the counter. 

Merchandise can still be purchased using cash or card.

Yes, you can top up your bracelet with cash at the top-up desks with staff. Purchases can only be made with the bracelets during Defqon.1. 

Merchandise can still be purchased using cash or card. 

The exchange rate is calculated in Euros and depends on your payment provider.

You can check your transaction history in the Defqon.1 app or by clicking the button below.

If you have multiple day tickets, you will receive a separate bracelet for each day. Each bracelet can be topped up individually. If you have any remaining balance on a bracelet from a previous day, you can still use it the next day to spend that balance. However, your entry to the festival must be done with the bracelet linked to that specific day.
 
To avoid interference between RFID chips, we recommend wearing only the bracelet for the day you’re attending.

You can only sell your Festival entry ticket in combination with the bracelet, so you cannot sell them both separately. 

If you purchased a ticket through the Resale platform before May 1st, your bracelet will be shipped to you once you have personalized your ticket (do this before the end of May) and filled in your address information in the separate email you will receive after personalization.   

Since May 1st, it is no longer possible to sell your ticket through the Resale platform.

No, the Resale platform has been closed since May 1st due to the bracelet shipping process.

Bracelets cannot be blocked by yourself. If your bracelet is lost or stolen, please go to one of the Information Points as soon as possible. Our team can assist you in blocking the bracelet and help you further.

Make sure to bring:

• Your ID or passport
• Your e-ticket
• Extra: Photo of the back (including serial number and PIN code) of your bracelet

Please keep in mind that any balance spent before the bracelet is blocked unfortunately cannot be recovered. Make sure to keep your bracelet safe at all times, as it is your own responsibility.

Should you have any balance remaining after Defqon.1, we will refund it automatically.
Within three weeks of Defqon.1 you will receive your remaining balance as a refund. The refund will be credited to the account number we have on file. You do not have to do anything yourself.

Do you wanna receive the refund earlier? After Thursday 2nd of June, you are able to request a refund or do a donation. If you request a refund, the pay-out will be within 5 business days. 

For carrying out this automatic refund we charge an amount of two euros per bracelet. This amount will automatically be deducted from the remaining balance.

In case you used cash to top-up your bracelet and we have no record of your bank account, we will contact you by email after Defqon.1 to arrange a refund.

You can only receive your refund by bank transaction.  

We aim to process your refund request within 6 weeks.